Terms of Service
Please read these Terms of Service ("Terms") carefully before using the services provided by Under One Roof ("Under One Roof," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.
1. Acceptance of Terms
By using our services, you acknowledge and agree that you have read, understood, and accepted these Terms, and you agree to comply with all applicable laws and regulations. These Terms constitute a legally binding agreement between you and Under One Roof.
2. Description of Services
Under One Roof provides sourcing and procurement services for businesses seeking to acquire goods or services from third-party suppliers. Our services include, but are not limited to, supplier selection, negotiation, and supply chain management.
3. User Registration
In order to access certain features of our services, you may be required to create an account. You are responsible for providing accurate and up-to-date information during the registration process and for maintaining the security of your account credentials. You must not share your account information with third parties.
4. User Responsibilities
You agree to use our services in accordance with all applicable laws and regulations. You must not engage in any unlawful, harmful, or fraudulent activities, and you must not violate the rights of others. You are solely responsible for your actions while using our services.
5. Privacy
Your use of our services is subject to our Privacy Policy, which is incorporated into these Terms. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
6. Payment and Fees
If our services involve fees, you agree to pay all applicable fees in accordance with the payment terms provided. All fees are non-refundable unless otherwise stated in a separate agreement.
7. Intellectual Property
All content provided on our website and through our services, including but not limited to text, graphics, logos, and software, is the property of Under One Roof or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute this content without our prior written consent.
8. Termination
Under One Roof may terminate or suspend your access to our services, without notice, for any reason, including if you violate these Terms. You may also terminate your use of our services at any time by ceasing to use our services and closing your account.
9. Disclaimer of Warranties
Our services are provided on an "as is" and "as available" basis. Under One Roof makes no warranties or representations about the accuracy, reliability, or suitability of our services for any particular purpose.
10. Limitation of Liability
To the extent permitted by law, Under One Roof shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our services or any content made available through our services.
11. Changes to Terms
Under One Roof reserves the right to update or modify these Terms at any time. You are responsible for regularly reviewing these Terms. Continued use of our services after any changes constitutes acceptance of the modified Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the UK. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts in the UK.
13. Contact Information
If you have any questions or concerns about these Terms or our services, please contact us at: info@underoneroof.co.uk
Privacy Policy
Under One Roof ("Under One Roof," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information from you:
1.1 Personal Information: This includes information that can be used to identify you, such as your name, contact information, and account credentials.
1.2 Financial Information: If applicable, we may collect financial information necessary for payment processing.
1.3 Usage Information: We may collect information about how you use our services, including log data, device information, and browsing history.
1.4 Communication Data: We may collect information related to your communications with us, such as emails and chat logs.
1.5 Other Information: We may collect other information you provide voluntarily, such as feedback or survey responses.
2. How We Use Your Information
We may use your information for the following purposes:
2.1 Provide Services: To provide, maintain, and improve our services, including sourcing and procurement activities.
2.2 Communication: To respond to your inquiries, send you updates, and provide customer support.
2.3 Payment Processing: If applicable, to process payments and invoices.
2.4 Analytics: To analyze usage patterns and improve our services.
2.5 Legal Compliance: To comply with legal obligations and protect our rights, privacy, safety, and property, or those of others.
2.6 Marketing: With your consent, to send promotional materials and information about our services.
3. Sharing Your Information
We may share your information with third parties in the following situations:
3.1 Service Providers: We may share your information with service providers who help us deliver our services, subject to confidentiality agreements.
3.2 Legal Requirements: We may share your information when required by law, court order, or legal process.
3.3 Business Transfers: In the event of a merger, sale, or other transfer of all or a portion of our business, your information may be part of the transferred assets.
3.4 Consent: We may share your information with your consent.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Choices
You have the following rights regarding your personal information:
5.1 Access and Correction: You can access, correct, or update your personal information through your account settings or by contacting us.
5.2 Communication Preferences: You can opt out of receiving marketing communications by following the instructions in such communications.
5.3 Deletion: You can request the deletion of your account and associated personal information, subject to legal and contractual obligations.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be effective when posted.
7. Contact Us
If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at:
Refund Policy
At Under One Roof ("Under One Roof," "we," "us," or "our"), we strive to provide excellent service to our customers. If you are not satisfied with our services or have concerns about refunds, please review this Refund Policy. By using our services, you acknowledge and agree to the terms outlined in this policy.
1. Refund Eligibility
1.1 Services Eligible for Refund: Under One Roof may provide refunds for specific services under certain conditions. The eligibility for a refund depends on the type of service and the circumstances.
1.2 Non-Refundable Services: Some services may not be eligible for a refund. This includes services where we have already incurred expenses or provided substantial value, such as supplier negotiations and procurement-related activities.
2. Refund Requests
2.1 Submitting a Refund Request: To request a refund, please contact us at info@underoneroof.co.uk with your request, including the reason for your request and any relevant supporting documentation.
2.2 Timing of Refund Requests: Refund requests must be submitted within 14 days of the service delivery or the date the issue arose. Requests submitted after this period may not be considered.
3. Evaluation of Refund Requests
3.1 Review Process: Each refund request will be evaluated on a case-by-case basis. We may consider factors such as the type of service, the circumstances, and the impact on your business.
3.2 Communication: We will communicate with you regarding the status of your refund request and any additional information or documentation needed.
4. Refund Decisions
4.1 Approved Refunds: If your refund request is approved, we will process the refund within 14 days using the same payment method you used for the original transaction.
4.2 Denied Refunds: If your refund request is denied, we will provide you with a written explanation of the decision.
4. Exceptions
4.1 Third-Party Services: Under One Roof is not responsible for refunds related to third-party services or products that you may have acquired through our recommendations or sourcing activities. Refunds for such services or products should be requested from the respective third-party providers.
5. Changes to this Refund Policy
We reserve the right to update or modify this Refund Policy at any time. You are responsible for regularly reviewing this policy. Continued use of our services after any changes constitutes acceptance of the modified Refund Policy.
6. Contact Us
If you have any questions, concerns, or requests related to refunds or this Refund Policy, please contact us at: info@underoneroof.co.uk
Shipping Policy
At Under One Roof ("Under One Roof," "we," "us," or "our"), we are committed to providing transparent information about our shipping and delivery practices. This Shipping Policy outlines how we handle the shipping and delivery of goods when our services involve procurement and sourcing activities. By using our services, you acknowledge and agree to the terms outlined in this policy.
1. Shipping Method and Responsibility
1.1 Shipping Method: The specific shipping method used for the delivery of goods will be determined based on factors such as the nature of the product, location of the supplier, and the preferences of our clients.
1.2 Responsibility: Under One Roof is responsible for coordinating the shipping and delivery process with suppliers and logistics partners. However, the responsibility for the condition and timeliness of the shipped goods lies with the suppliers and chosen carriers.
2. Shipping Costs
2.1 Cost Responsibility: The responsibility for shipping costs will be determined by the agreement between Under One Roof and the client. In some cases, clients may be responsible for shipping costs, while in others, Under One Roof may include shipping in the overall procurement cost.
3. Shipping Times
3.1 Delivery Times: The delivery times for goods will vary based on several factors, including the location of the supplier, the shipping method, and the destination of the goods. We will provide estimated delivery times when communicating with clients.
4. Tracking and Updates
4.1 Tracking Information: We will provide tracking information for shipments whenever possible. This allows clients to monitor the progress of their deliveries.
4.2 Communication: We will keep clients informed of any significant shipping-related updates or delays.
5. Delivery Acceptance and Inspection
5.1 Acceptance: Upon receiving the shipped goods, clients are responsible for accepting the delivery.
5.2 Inspection: We encourage clients to thoroughly inspect delivered goods for any damage, discrepancies, or issues. If any such problems are identified, clients should promptly notify Under One Roof.
6. Loss or Damage
6.1 Reporting Loss or Damage: In the event of lost or damaged goods, clients should notify Under One Roof immediately. We will work with clients to resolve the issue, which may include filing claims with the carrier or supplier, as appropriate.
6.2 Resolution: Under One Roof will make reasonable efforts to assist clients in resolving issues related to loss or damage, but the outcome may depend on the policies and cooperation of the carrier or supplier.
7. International Shipments
7.1 Import Regulations: International shipments may be subject to customs regulations and import duties or taxes. Clients are responsible for complying with these regulations and for any additional costs associated with international shipments.
8. Changes to this Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. You are responsible for regularly reviewing this policy. Continued use of our services after any changes constitutes acceptance of the modified Shipping Policy.
9. Contact Us
If you have any questions, concerns, or requests related to shipping or this Shipping Policy, please contact us at: info@underoneroof.co.uk.